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Insider’s Look at What It Means to Clean Out an Estate

May 20, 2025

Have you ever heard of the Zabbaleens of Egypt? They are a more modern-day version of the ragpickers who took to the streets in major urban centers of London and Paris throughout the 19th century to eke out a living by night to gather and recycle refuse.  

In Egypt, the informal Zabbaleen trash pickers charged households a monthly fee to recycle and upcycle 80% and more of the trash that the households of Cairo generated. What could not be sold, most of it the Zabbaleens reportedly fed to their pigs, the pigs being another household income source.  

In 2003, according to an article by The Guardian, the estimated 65,000 Zabbaleens lost their livelihoods when the Mubarak government privatized trash collection. Nearly overnight, the dismal results of the privatization became apparent. Collection trucks could not make it through Cairo's narrow streets, trash toppled over, and landfills were overwhelmed. It took a decade, along with the support of Egypt’s Minister of the Environment, to return the Zabbaleens to their work. 

Today’s ARTIcles story shares echoes of these lessons and what modern consumer buying behavior, sentiment and expectations combined with the explosion of virtual marketplaces means for home cleanouts for modern day families in the United States.

Modern Day Home Cleanouts

The “why” of a home cleanout, or an estate liquidation, could be the death of a loved one, downsizing with a giant capital D, or perhaps even a life changing relocation. Either way, not all of that ‘stuff’ is coming with you.  

And now you have a new task. Because once you’ve separated out what you will keep or give to family and friends, the lion’s share of items that remain, from everyday linens and furnishings to everything you never wanted to sort through in those junk drawers and closets, will be sitting there waiting for you to find it a new home. 

And we know how incredibly tempting it is to sweep it up into bins or call a junk hauler to get it over with and move on. 

You may not have the time, energy, or know-how to get it all where it needs to go next. And it’s unlikely you keep a virtual rolodex of best fit options to sell, donate, (up)recycle, and trash every item. Cleaning out a home is time consuming, emotionally draining, and physically burdensome work.  

And that is exactly why there are professionals who exist to help us all through these challenging situations. What could take you several weeks to months “in your spare time,” could be done in four days or less by a professional. That gives you back your time to focus on selling your home and otherwise moving on.  

And let’s be honest, for many of us, having an impartial professional helping us means you’ll have another person helping you let go of those heavy sentimental items. Even if you’re okay with the idea of letting go, actually doing so is often a whole different matter.

HOME CLEANOUTS 101 

Once you take out items you and others want to keep, you can simplify your home cleanout by sorting what’s left into into three categories: 

      • Sell 
      • Donate 
      • Recycle & trash 

And the percentage of items each channel represents has transformed dramatically over the last decade. 

“Ten years ago, 75% of the items left behind would have been destined for donation,” according to Matt Paxton, author, TV personality, and founder of Clutter Cleaner. The volume headed to donation has dwindled dramatically, supplanted by new, often online, markets for used goods and a desire by many to earn a little cash.  

“Now we’re selling 80-90% of the items left behind. I donated less than 100 lbs. on our last job. In the past, it would have been at least a ton if not two (2,000 lbs. to 4,000 lbs.). And now only 500-1,000 lbs. is going to the junk haulers.” 

According to Paxton, $8,000 is the average market value for all the stuff left over in the typical home. His estimate is based on his most recent 1,000 cleanouts. “Ten years ago? The attitude was more like, ‘Eh, I’d rather donate it.’ Now every penny counts.” 

Matt laughed as he recalled his move in 2019 from Virginia to Georgia, “Want to guess how much money I got for everything?  $7,800. That even includes the $300 I got when I sold the couch I slept on my last night in Virginia, because the rest had already been moved out.”

The Future is Resale

The future of resale looks rosy, not only because of burgeoning virtual marketplaces but also anticipated trade policies under the current US administration. If prices go up on new goods, especially new goods of debatable quality, people will turn to secondhand goods.  

Do you want to pay 50% more for a poor-quality new item or go vintage/used? It’s not unlike houses, where inferior new-build homes can fail to hold value compared to well-built brick homes of old. Add to that the strong vintage and upcycle alure with the Gen Zs who go out thrifting as their weekend leisure, and again, resale wins. 

“When I think about how much we used to throw away,” lamented Paxton. “We didn’t know!”

According to Paxton, top categories for resale today that were often overlooked in the past include:   

      • Vintage clothing. “A vintage t-shirt can easily sell for $25 today. You have a whole stack stashed in your closet, and you realize how quickly it adds up.” 
      • Recycled books. “This kills me. We threw away 500+ tons of books where now it could be recycled for cash.” 
      • Costume jewelry. “We cash in this type of jewelry for our clients for the value of the gold and silver. It gets melted down.” 
      • Furniture. “Then there’s the furniture, so much of it that we could have gotten $100 a piece for but donated instead. It’s easily more than $100,000 worth of furniture we’ve donated over the years I’ve been in this business.” 
      • Mattresses. This one is a mind bender. “I used to pay $100-200 a piece to dispose of mattresses," said Paxton. "Now we can often resell them to companies that will refurbish them. We’ve converted them from a liability to an asset for our clients.” And that, friends, is a win for homeowners and the environment.

Eager to dive into marketplaces with your items? We’ve curated a list of resources to get you started at the end of this ARTIcles story.

Finding a Professional for Your Home Cleanout and Getting Prepared

Do you want to work with a professional to cleanout your home? Paxton, founder of Clutter Cleaner, a national estate cleanout and move management company, recommends considering and interviewing a few types of professionals. Some offer comprehensive packages and others will expertly coordinate and bring in other providers as needed, such as appraisers, junk haulers, and more, to provide the services you need: 

You will spend a substantial amount of time with this company if you choose them to help you clean out your home. Call multiple professionals and choose the one that you enjoy spending time with. “You should enjoy their personality and fully understand their process. Consider working with them for an hour or two to see how you like working with their team.  Make sure it’s a match before you hire them for a full week,” said Paxton. 

You’ve Found Your Pro. Now What?

Once you have picked the cleanout partner that is right for you, go through the house and mark the items you absolutely know you are keeping or shipping to a friend or family member.  

Once you’ve done that, then call the professional and schedule a date to get started with them.  

They are there to help you figure out what to do with the stuff you don’t know what to do with and/or be the muscle behind your plan. Sometimes it’s not a total home cleanout. You may just need help packing up and picking up some heavy items.

Can You DIY a Home Cleanout? Should You DIY Your Home Cleanout?

We had the pleasure of interviewing several families who opted for the DIY home cleanout experience. Not only was each clearing out the home of a deceased loved one, but their reasons for DIYing were shockingly similar and fell into six categories: 

      • Time, a lot of time. In all cases, at least one of the family members or executors leading the effort was retired and had no obligations that prevented them from committing any time they desired to cleaning out the home. In the words of Washington D.C.-based home organization professional Judy Tiger, "It is mind-bendingly time consuming to list items for sale online and make arrangements for pickup. And that's on top of the security considerations for pickup and recieving payment." She emphasizes that it's critical for people to do an honest cost-benefit analysis at the get go, i.e., the cleanout service fee versus the potential sale of items and unlocking of potential home equity sooner.
      • Proximity. The home in question was local to them, meaning they did not have to commit to spending hours on the road or flying across the country to get the job done. They also had local knowledge of places to donate and sell items.  
      • Legal and financial go ahead. Legally, there were no probate issues preventing them from accessing the property and dispersing its contents. There was no conflict either as to what to do with the belongings – ownership and intention were clear and respected. Financially, there was no immediate or compelling need to liquidate rapidly.  
      • Community. Whether it was other family members, neighbors, or friends, a whole community of people stood up to ask how they too could help with the cleanout process. “Many hands make light work,” goes the expression.  
      • Knowledge. The executors and/or family had deep knowledge of both their loved one’s intentions for their home and everything in it as well as prepared list of resources for who to contact in case of their demise to sell items of specific financial and/or historic value.  
      • Intrinsic motivation. Whether it was about honoring their loved one, enjoying the sorting process, or feeling good about finding new homes for items and/or recycling them in ways that are good for the planet, each person we spoke with had an interest in doing the work themselves. 

A Word of Caution on DIYing Your Home Cleanout

It’s one thing to slowly declutter and downsize your belongings when you are not moving, on your own, item by item, at your leisure. It’s another if you plan to DIY a home cleanout for yourself or a loved one. Are you sure you are using your time wisely? Value your time at at least $20/hour. If you spend 10 hours preparing to sell an item, then you’ll need to receive $200 for that item to breakeven. Make sure the DIY is actually saving you money.

You do not have to look far to find stories about the time, financial, and emotional costs of home cleanouts. The Reddit thread pictured below was started by someone clearing out an aunt’s home and business office, a time-consuming double whammy that by doing on their own “took over their life” and delayed saving money on rent and from selling the farm and home, too.

reddit thread about a home cleanout

Most of us are over 50 when we start this process. Do we really want to spend the next 5 years of our lives cleaning out the past, or do we want to spend it creating new memories with our loved ones today?

Explore the World of Resale

Curious about where to sell everything you aren’t taking with you? Here are some (primarily) virtual marketplaces pros use, and you can too.  

GENERAL HOME GOODS 

LUXURY AND OTHER HIGHER END GOODS OR COLLECTIBLES 

You can certainly look to local luxury consignment and resale shops, but depending on your items, you may find more value in the reach of some of these virtual marketplaces: 

      • The RealReal, "Where luxury is yours to define," therealreal.com
      • Poshmark, "Buy, sell, and discover fashion, home decor, beauty, and more," poshmark.com 
      • 1stDibs, "The most beautiful things on earth: Antique and modern furniture, jewelry, fashion, & art," 1stdibs.com
      • Auction houses, such as Bonhams, Doyle, Heritage Auctions, and Nye & Company
      • Specialty antique and collectibles dealers (too numerous to list - search online based on your item)

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Estate sales and cleanouts on your mind? You might also enjoy these ARTIcles by Artifcts:

I've Seen This Movie Before: One Family's True Story of an Estate Cleanout

5 Reasons Why Modern Estate Sales Companies are Turning to Artifcts

From Rare Art to Family Heirlooms: Tips From a Master as You Consider Selling Your 'Stuff'

© 2025 Artifcts, Inc. All Rights Reserved.

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What Should I Do With a Family Heirloom I Don't Want? 

There it is. The silver tea set your grandmother brought out for special occasions. The china your parents received as a wedding gift. The grandfather clock that's been in the family for generations. Or perhaps it's a piece of furniture, a collection of figurines, or a box of family treasures you inherited without ever asking for them. 

You know these things matter to someone. Maybe they mattered to the person who owned them, or perhaps other family members have always assumed they would stay in the family. You may even remember the stories attached to them. 

But here's the thing: You can love your family, cherish its history, and appreciate an heirloom's significance without wanting to own the object yourself. 

As we accumulate belongings, inherit them, downsize, or help loved ones navigate a move, we're often faced with a difficult question: What should we do with the things we don't want but don't feel comfortable getting rid of? 

At Artifcts, we believe the answer starts with separating the story from the stuff. The history, memories, and meaning behind an heirloom can live on, even when the physical object moves on to someone else. 

So before you tuck that heirloom back into a box, leave it on a shelf out of obligation, or quietly wonder whether it's okay to let it go, let's explore your options. 

First, Give Yourself Permission to Let Go 

Let's get this out of the way: You are not obligated to keep every family heirloom you inherit. Read that again if you need to. 

Family heirlooms can carry enormous emotional weight. They remind us of people we love, connect us to our childhoods, and give us a tangible link to generations who came before us. Sometimes, though, they also come with expectations, guilt, and a sense of responsibility that can be difficult to untangle. 

Perhaps your mother always said her china should stay in the family. Maybe your siblings assume you'll take the family furniture because you have the biggest house. Or perhaps you're the person everyone turns to when it's time to sort through a parent's belongings. 

It's easy to become the family keeper by default. 

But being a good steward of your family's history doesn't mean becoming the permanent storage facility for everything it contains. 

Instead, try asking yourself a few questions: 

  • Do I genuinely enjoy owning or using this item?
  • Does it hold personal meaning for me, or do I feel obligated to keep it?
  • Do I have the space, time, and resources to care for it?
  • Would I rather preserve its story than keep the physical object?
  • Is there someone else who might treasure it more than I do? 

Your answers can help you decide what comes next. And remember, you don't have to make every decision immediately. It's perfectly reasonable to set an heirloom aside while you learn more about it or talk with family members. 

The goal isn't to get rid of things as quickly as possible. It's to make thoughtful decisions about what deserves a place in your life—and what might be better off somewhere else. 

Before You Pass It Along, Capture Its Story 

One of the biggest mistakes we can make with family heirlooms is assuming that the object's story will always be known. 

That rocking chair? Your great-grandfather built it for your grandmother when she was expecting her first child. Those serving dishes? They came out every Thanksgiving, and everyone knew which one held the cranberry sauce. That old watch? It belonged to a family member who wore it every day for decades. 

These details are what transform an ordinary object into a family heirloom. Without them, future owners may see only a chair, a dish, or a watch. The connection to the people and experiences that made it special can disappear. 

That's why we encourage you to Artifct the heirloom before you decide what happens to it next. 

Here's how to get started: 

  1. Take a few photos. Photograph the entire object, along with any distinctive details, inscriptions, maker's marks, or signs of wear that help tell its story.
  2. Record what you know. Who owned it? How did it enter the family? Was it purchased, handmade, gifted, or inherited? When and how was it used?
  3. Capture the personal details. What do you remember about the person who owned it? Was there a tradition associated with it? Did someone have a favorite story about it? Don't worry about getting every detail right or knowing the whole history. Start with what you know.
  4. Invite others to contribute. A sibling might remember a detail you've forgotten. A cousin might know who originally made the item. Share your Artifct and invite family members to add their memories. 

You may discover that the process of documenting an heirloom makes it easier to let go. Once its story is captured and shared, you can feel more confident that you're preserving what matters—even if the physical item no longer lives in your home. 

And if you discover that the story is incomplete? That's an opportunity to ask questions while the people who know the answers are still here. 

Who in the Family Might Want It? 

Before you donate, sell, or otherwise part with a family heirloom, give relatives the opportunity to express interest. To avoid those guilt-laden requests that soon turn into obligations, start by sharing a little of its story. Explain why it mattered to its previous owner and ask whether anyone would genuinely like to have it. 

You might say: 

“I'm making some decisions about Grandma's belongings, and I'd love for this tea set to go to someone who would enjoy having it. It was something she used during the holidays. I've captured a few photos and memories, too. Would anyone like to have it? There's absolutely no pressure if it's not right for you.” 

That last part matters. Your relatives may have their own space limitations, tastes, and inherited belongings to manage. They may cherish the memory of your grandmother without wanting her tea set. That's okay, too. 

A few things to keep in mind: 

  • Give people time to respond. Not everyone will be ready to make a decision right away, especially after a loss.
  • Share the story, not just a photo of the object. Context can help someone recognize why they'd want it.
  • Be clear about the practicalities. A large piece of furniture or fragile collection may require transportation, storage, or special care.
  • Agree on a plan. If several people want the item, talk through a fair way to decide who receives it.
  • Set a reasonable deadline. You can be compassionate while still moving forward with your own plans. 

And if nobody wants it? You have not failed your family. You've given people a chance to keep it, and you can now explore other ways to honor its history. 

What If No One in the Family Wants It?

You've asked. You've shared the story. And no one has raised a hand. Now what?

The good news is that you have options. The right one depends on the type of heirloom, its condition, its potential value, and whether its history connects to something beyond your immediate family.

Option 1: Find a New Home for It

Sometimes, the best thing you can do for an heirloom is find someone who will appreciate it in a new way. Consider reaching out to:

  • Friends and extended family. Someone outside your immediate family may have a connection to the item or simply love its style.

  • Community organizations. Schools, theaters, historical societies, and community groups may be interested in certain objects for their programs or collections.

  • Collectors and enthusiasts. Specialized online communities can connect you with people who appreciate particular types of antiques, vintage items, or collectibles.

  • People who can use it. Furniture, household goods, tools, and other practical items may be useful to someone setting up a home or starting a new chapter.

When possible, include the item's story when you offer it. A piece of furniture might be more appealing when its new owner learns who built it. A set of dishes might become more meaningful when someone knows they were used for decades of family celebrations.

And don't overlook the possibility of giving the item away. You may find more satisfaction in knowing someone will enjoy it than in trying to recover its monetary value.

Option 2: Donate It to an Organization That Can Preserve Its History

Some family heirlooms have significance beyond the family itself.

Perhaps your great-grandfather's military papers document an important chapter in local history. Maybe your grandmother's journals reveal something about life in a particular era. Or perhaps your family has photographs, letters, business records, or objects connected to a community, profession, or historical event.

Consider contacting a local historical society, museum, library, university archive, or other institution with a relevant collecting focus.

A word of caution: Not every organization can accept every item. Museums and archives typically have specific collection priorities, and they may decline items that fall outside their scope. Contact the institution first, explain what you have, and share any known history or documentation.

If an institution is interested, ask about its donation process and any paperwork needed to document the transfer.

Before you part with the item, create an Artifct with photographs, relevant documents, and the story as you know it. Share it with family members so they can retain a connection to the item even if the physical object enters a public collection.

Option 3: Sell It

Let's talk about money. Some heirlooms have significant monetary value. Others are valuable primarily because of the memories attached to them. And sometimes, what looks like a priceless antique turns out to have a surprisingly modest resale value.

If you think an item may be valuable, do a little research before selling it. Depending on the object, you might consult a qualified appraiser, an antiques dealer, a reputable auction house, or a specialist in that category.

Keep in mind that an item's age alone doesn't determine its worth. Condition, rarity, maker, provenance (its documented history of ownership), and current market demand can all play a role.

If you decide to sell, consider how you'd like the item to be used or appreciated by its next owner. You may also want to preserve photographs, records, and stories before the sale so the history doesn't disappear with the transaction.

And if the heirloom has both financial and sentimental value, take a moment to consider whether you're comfortable letting it go. You don't have to sell it simply because someone has told you it's worth money.

Option 4: Repurpose or Reimagine It

Sometimes, an heirloom can have a second life without remaining exactly as it was.

A collection of embroidered linens might become a quilt. A few meaningful pieces of jewelry might be incorporated into a new design. A well-loved piece of furniture might be refinished and put to use in a different home.

 
 
 
 
 

Of course, not every heirloom lends itself to repurposing, and altering an object can permanently change its character or value. If the item is rare, historically significant, or potentially valuable, seek expert advice before making changes. 

Option 5: Recycle or Dispose of It Responsibly

Not every heirloom can be sold, donated, or repurposed. Some items are damaged beyond repair, and others simply aren't suitable for another owner. If that's the case, it's okay to let them go.

Before throwing something away, consider whether any components can be recycled or whether a local organization accepts the materials. For items containing hazardous substances or requiring special handling, follow the appropriate local disposal guidance.

If the item has meaning for you, take photographs and record its story before you part with it. That way, the memory doesn't have to disappear simply because the object does.

What About Heirlooms With Significant Monetary or Historical Value?

A quick but important note: Before disposing of or transferring an heirloom, take time to understand what you have.

If an item may be an antique, a valuable collectible, a work of art, or an object with historical significance, consider obtaining a professional opinion before making a decision. You never want to be THAT family member that donated a million dollar piece of art to your local Goodwill store by accident. 

Likewise, if you inherited the item as part of an estate, confirm that you have the authority to decide what happens to it. There may be estate documents, ownership questions, or other family considerations to resolve first.

And if you believe an heirloom has significant financial value, remember that an online estimate isn't necessarily the same as a formal appraisal. A little research now can help you avoid regrets later.

The Bottom Line: Keep the Story, Even If You Don't Keep the Heirloom

Family heirlooms can connect us to the people, traditions, and experiences that shaped our lives. They remind us where we came from and help us understand the generations who came before us. But the physical object isn't the only way to preserve that connection.

You can photograph an heirloom, document its history, record a loved one's memories, share those stories with family, and then decide whether the object should stay with you, move to another family member, find a new owner, or leave your home altogether.

You can appreciate an heirloom without keeping it. You can honor the person who gave it to you without carrying the burden of storing it forever. And you can preserve family history without preserving every object that comes with it.

At Artifcts, we believe it's the stories, memories, and meaning behind our belongings that make them worth remembering. That's why we encourage you to Artifct the heirlooms that matter, share their stories with the people who will appreciate them, and think intentionally about what happens next.

Happy Artifcting!

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© 2026 Artifcts, Inc. All Rights Reserved.

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Family History Month ... Your Way!

October is Family History Month—a perfect opportunity to pause and think beyond names, dates, and genealogy charts and consider the stories that make your family history uniquely yours.

At Artifcts, we see family history everywhere: in the china passed down from a grandmother, the recipe card covered in her handwriting, an old photograph tucked into an album, a piece of jewelry worn for decades, or an everyday object that carries a story only one person in the family still remembers.

These keepsakes and heirlooms are more than “stuff.” They are tangible connections to the people, places, traditions, experiences, and values that came before us. But without the stories behind them, those connections can easily become lost over time.

 

That’s why we take Family History Month as an opportunity to document and preserve the stories, memories, and value behind the things that matter to us. Whether you’re a dedicated genealogist or someone who simply has a few treasured family objects, October is a great excuse to capture what you know—and share it with the people who will want to know it someday.

So this Family History Month, do it your way. Start with an heirloom. Tell the story behind a photograph. Capture a favorite family recipe. Record what you remember about the person who gave you something special. Preserving family history isn't only about remembering who came before us; it’s also about making sure future generations understand why the things we leave behind mattered.

_________________

Hello Family Genealogists, Historians, And Those In the Making

You don't have to be a professional genealogist—or even particularly interested in genealogy—to be a keeper of your family's history.

Maybe you've spent years researching your family tree and have boxes of documents, photographs, and notes to prove it. Or maybe your family history lives in a much less organized collection: a few old photographs, Grandma's carnival glass collection, an old journal, your father's favorite chair, or stories you've heard so many times you assume you'll always remember them.

But here's the thing: family history isn't just about names, dates, and where your ancestors came from. It's about the stories and meaning behind the things that connect us to the people who came before us. And those stories are surprisingly easy to lose.

The person who knows why that painting hung in the family room. The person who remembers where a particular piece of jewelry came from. The person who can explain why everyone makes the holiday stuffing that way. When that person is gone, the object may remain—but the story can disappear with them. That's where Artifcts can help.

Rather than trying to document your entire family history at once, start with one thing that matters. Take a photo. Add what you know. Tell the story behind it. Capture a memory, a voice recording, a video, or any other detail that helps explain what it is, why it matters, and what you hope happens to it next. That's the heart of Artifcting.

And don't worry if you don't know everything. Start with what you do know. Share your Artifcts with family members and invite them to fill in the blanks. Your memories can spark someone else's, and together you can create a richer picture of your family's story.

Think of it as passing down more than an object. You're passing down the context, the connection, and the “why” that makes it meaningful.

You're passing down the context, the connection, and the “why” that makes it meaningful.

A Few Easy Ways to Start

  • Choose a family heirloom. What is it? Who did it belong to? How did it come into your family? Most importantly, why does it matter?

  • Capture a family recipe. Don't just save the ingredients. Record who made it, when your family enjoyed it, and those little tricks that never made it onto the recipe card.

  • Add the story to an old photograph. Identify the people, place, and occasion—but also capture whatever you remember about that moment.

  • Ask someone to tell you their story. Sit with a parent, grandparent, aunt, uncle, or longtime family friend and ask about the things they've kept. You may be surprised by what you learn.

  • Share what you've captured. Family history becomes more valuable when it's accessible to the people who will carry it forward.

 
 
 
 
 

You don't need to preserve everything, and you don't need to know everything. Just start with something that matters—and make sure its story doesn't get lost.

Share the History

The reality is not all families have a family keeper, that person who by choice or default holds onto the heirlooms, photos, recipes, and slew of documents that represent generations of a family’s history. Or maybe you are a solo ager, the last keeper, or recent inheritor of all this family history and are thinking, “Now what? I really don’t want this stuff.” 

There’s a second reality that is important to recognize: family history is not only family history. Sometimes family history is part of local, national, or even global history. It offers clues to key figures, ways of living, and the social, political, and religious practices of a place in time. So, consider sharing pieces of your family history with the world through donations. 

  • Philanthropic donations. Consider galleries, libraries, research centers, foundations, and museums with specialties that may overlap with your items. Donations are not necessarily only in the realm of inherently valuable objects. Often, you guessed it, the story behind the object is the key. Don’t know the story either? That’s okay. Reach out to an institution, share your items, and give them the opportunity to tell you!  
  • Archival donations. Transform your personal family history into elements of a shared community history by offering your items to professional archives. What types of items might fit this category? As a starter: scrapbooks, journals, letters, and diaries; original business materials (certificates, advertising, shares, board documents, voting records); media (photographs, slides, film, even websites too). You can learn more at the Society of American Archivists. 

Using Artifcts? Before you donate, Artifct the items to retain the family lore and history that’s relevant to you, and then share with family. Make sure no one else is interested in the item before you donate it, and attach any documentation related to your donation to the Aritfct. You can then rest easy knowing your family’s history will be in the capable professional hands of institutions that will preserve and protect them for generations to come. 

Let's Talk Wills and Legacy

We admit, not your typical topic for Family History Month, but hear us out. Wills are not simply about death, they also ease the burden on those we leave behind. We all too frequently ignore the items we've collected over time. And, no, they will not sort themselves into piles to sell, donate, or bequeath. At the end of the day, someone will have to make 1000s of decisions about what becomes of every single item. Do you really want to leave a burden as your legacy? 

Wouldn’t you rather everyone be better prepared and informed? Not only will making a plan and creating documents make it easier for your family to pick up the pieces, but they can also help loved ones understand why you valued the items you are leaving behind. We've got some tips to help:

  • Don’t have a Will? There are many wonderful estate planning attorneys in each community who can help you with this process. But this is an industry transformed by the digital revolution, and then some. If you are looking for a digital, self-guided approach, check out our fellow AARP AgeTech Collaborative partners at Trust & Will.   
  • Haven’t really seen your Will in a while? Give it a checkup. There's no time like the present. Add it to your to-do list this month! 
  • Confirm: Are the major themes covered?  Consider your physical estate, digital assets, retirement accounts, powers of attorney, medical directives, living wills, minor children, and even relatives with disabilities.  
  • Is there a list of tangible assets referenced in your Will? Your Will may provide for a separate “Memorandum” that can be updated and changed at any time without making any changes to your Will.  
        • No list? Start. Just take a first cut by looking around the house (or your Artifcts collection!). 
        • Already have a list? Double check that it covers at least those items of greatest financial or heart (sentimental) value. 

Using Artifcts? Pick three or four of your most treasured items to Artifct and let your loved ones know why each item matters to you. Use the "In the Future" field to think through and record what you would like to happen to this item one day. Will it be passed down? Rehomed? Sold? Consider sharing the Artifct with your estate planner or attorney to list with other tangible assets referenced in your Will.   

_________________

Artifcting Starter Resources 

We have all sorts of resources that can help you make the most of Family History Month this October:

Inspiration Checklists

Videos on YouTube

Artifcting Quick Tips

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© 2026 Artifcts, Inc. All Rights Reserved.

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The Devices We Overlook: A Practical Guide to Protecting Personal Data During a Move

When you're helping someone move, downsize, transition to senior living, or clear a home after a death, you naturally think about protecting their belongings. But what about the things that don't look like they contain anything valuable? 

An old phone in a bedside drawer. A laptop that hasn't been turned on in years. A printer in the home office. A USB drive in a junk drawer. A smart TV. A Wi-Fi router. Even the car. 

These objects may look like electronics headed for donation, recycling, or the trash. But they can also contain something far more sensitive than the device itself: a person's private information. 

For move managers and anyone helping clients or loved ones sort through a home, that creates an important duty of care. 

A Hard Drive is a Filing Cabinet That Doesn't Look Like One 

You wouldn't put a box of bank statements at the curb without thinking about what could happen to the information inside. A hard drive deserves the same consideration. 

The same is true of a phone, tablet, memory card, USB drive, or computer. Depending on the device and its age, it may contain: 

  • Bank and financial information
  • Tax records
  • Social Security numbers and other identifying information
  • Medical records
  • Personal photographs and videos
  • Email
  • Saved passwords and account credentials
  • Contacts and addresses
  • Access to subscriptions and other paid services 

And email deserves special attention. A logged-in email account can potentially be used to reset passwords for many other accounts, making an old laptop or phone much more than a collection of files. 

My rule of thumb? If it turns on, connects, or remembers, treat it like it holds private information. That simple rule catches many of the devices that are easy to overlook. 

If it turns on, connects, or remembers, treat it like it holds private information

It's Not Just Computers and Phones 

The obvious devices are easy to spot: computers and laptops; phones and tablets; external hard drives; and USB sticks and memory cards. 

But data can hide in less obvious places, too. Printers and copiers can retain copies of documents that have been scanned, printed, or faxed. Smart TVs and speakers may be connected to accounts and Wi-Fi networks. Gaming devices may contain account credentials and payment information. Routers and smart-home devices can contain network information or remain connected to online services. 

And let’s not forget what’s in the garage! Cars may store contacts, addresses, garage codes, messages, navigation history, and other personal information. 

And then there are the devices sitting quietly in drawers: an old phone that no longer works, a tablet that hasn't been charged in years, or a stack of memory cards whose contents nobody remembers. The fact that a device is old, broken, or forgotten doesn't mean its data is gone. 

"But They Already Erased It." 

This is where assumptions can get dangerous. 

A 2014 Avast study famously found that researchers were able to recover more than 40,000 photos, texts, emails, and personal records from 20 used phones that their previous owners believed they had erased. Avast repeated the exercise in 2016, finding data remaining on 12 of 20 phones purchased from pawn shops. 

Those examples are dated, and the technology has changed. Modern iOS and Android devices generally use encryption and have improved reset processes that help protect data when a device is reset, but older devices remain in homes. So do broken devices, old hard drives, USB drives, memory cards, and computers that may not have had encryption enabled. 

That's why "delete" and "erase" should not automatically be treated as the same thing. 

If you cannot confidently establish that the information has been securely removed, secure destruction may be the safer path. 

Three Questions to Ask About Every Device 

Rather than trying to become a technology expert overnight, use a simple repeatable process. 

  1. What's on it?

Think about the sensitivity of the information the device might contain. Could it have financial information? Medical records? Identity documents? Passwords? Family photographs? Email? 

  1. Who decides?

This question is especially important during a move. The person who physically hands you a device isn't necessarily the person legally authorized to decide what happens to it. 

For a typical downsizing move, the client or loved one may make the decision. For an estate clear-out, the executor—not simply whichever family member happens to be present—may have authority. And after a death, family members may need time to determine what photographs, files, accounts, or other information should be preserved before anything is erased. 

  1. What's the right call?

Once you know what's on the device and who has authority to decide, determine what should happen next. 

Transfer. Erase. Destroy. Donate. Recycle. 

When I'm helping loved ones through this process, these are the five steps I am most focused on.   

  1. Transfer

The device—or simply the files on it—stays with the client or family. Before transferring it, ask whether there is anything on the device that shouldn't be passed along. 

  1. Erase

If the device is leaving the client's or your loved one's possession, securely erase the information first. A quick "delete" isn't necessarily enough. And if you can't confirm that the erasure worked, don't assume it did. 

  1. Destroy

When you can't confidently erase a device, secure destruction is an option. For particularly sensitive devices or situations where the data cannot be reliably removed, shredding can provide a clear endpoint. When using a destruction service, obtain documentation or a certificate of destruction. 

  1. Donate

Donation can give a usable device a second life—but only after the information has been securely erased. 

  1. Recycle

Recycling handles the physical materials. It does not automatically erase the information stored on the device. That's an important distinction. Recycling isn't erasing. 

Don't Just Throw It Away 

The easiest choice isn't always the most defensible one. If a device contains personal information, putting it into a regular trash or donation stream without first addressing the data creates an unnecessary risk. 

Instead, identify trusted resources before you need them. 

Check local directories for secure shredding and electronics recycling and maybe even ask banks, hospitals, law offices, and fellow NASMM members which providers they trust, depending on the device. 

Make Data Security Part of Your Pre-Move Walk-Through 

One of the easiest ways to improve the moving and/or downsizing process is to build a data sweep into the normal home walk-through. As you move room by room, look for anything that: turns on, connects, or remembers. 

Check home offices, kitchen drawers, bedside tables, living rooms, entertainment centers, garages, closets, and cars. 

Set potentially sensitive devices aside in a secure location rather than putting them into the general sorting pile. 

And don’t forget to document the decision! Good documentation turns a judgment call into a defensible process. 

For each device, record: 

  • What the item is
  • What decision was made
  • Who approved the decision
  • The date
  • Who handled it
  • Where it went
  • Any destruction or recycling documentation received 

That paper trail protects both the client and the professionals handling the move. 

How to Talk About It With Clients or Loved Ones

Data security can sound intimidating. It doesn't have to. 

Instead of making the conversation about technology, make it about protecting the client's belongings. 

For example: 

"As we sort, I'll set aside anything that might hold personal information—old computers, phones, even printers—and handle it as carefully as your financial papers. Nothing leaves unchecked." 

If someone says, "Just throw it out," you can explain: 

"I don't just toss it because it can hold the same information a thief would need. Doing it right protects you and your family." 

And when the client or your loved one is overwhelmed, focus on the reassuring part: 

"We keep what matters—your photos and important files—and safely close out the rest." 

That's an important shift. For move managers, data security doesn't have to feel like another problem you're putting on the client. It can be part of the service you're providing. 

A Simple Protocol You Can Use on Every Move 

When you encounter a device, ask: 

  • What's on it?
  • How sensitive could the information be?
  • Who gets to decide? 

Is it the client, a power of attorney, an executor, or someone else with authority? 

What's the right call? Transfer it? Erase it? Destroy it? Donate it? Recycle it? 

Then document the decision and the outcome. 

It's simple enough to become routine—and comprehensive enough to create a consistent process across jobs. 

The Bigger Picture: Preserving What Matters 

Move management is ultimately about transitions. Sometimes that means helping someone preserve the photographs, documents, memories, and belongings that matter most. It also means knowing when something should not continue into the next chapter. 

An old laptop may look like junk. A phone may look worthless. A USB drive may look like a piece of plastic. But each may be a container for a client's identity, memories, finances, relationships, and access to their digital life. 

Preserve what matters. Secure the rest. 

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© 2026 Artifcts, Inc. All Rights Reserved.

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