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Genealogy for the New, the Frustrated, and the Reluctant: Our Conversation with a Professional

Ellen Goodwin, Artifcts
September 07, 2023

Reading time: 7 minutes 

We see you! You’re curious about something in your family history but are no genealogy pro. You are strapped for time and fear the complexities and cost involved in getting started and doing the research right.

The good news is that you do not need to become a genealogist to benefit from the voluminous records available online and via traditional hardcopy archives of old. We always encourage you to start “old school” with what you may have at home. Check out our Genealogy Gems checklist.

Notebook paper with list of genealogy research items in your home

In today’s conversation, you’ll learn about how professional genealogists can support your efforts to gain new information no matter if you are a highly experienced researcher or an amateur family historian who loves a good story. Who doesn’t after all? Myths, legends, campfire tales are all about good stories. Even better when they stories are your family’s stories!

Genealogy Research with the Pros

Sheri Bennett, a professional genealogist and project manager with Legacy Tree Genealogists, knows a thing or two about genealogy. A practicing professional for nearly two decades with a degree from Brigham Young University (BYU) and first-hand research experience in Mexico and Chile, she’s seen a lot. Enjoy our chat with Sheri as we explore what professional genealogists bring to the table to resolve your family history puzzles and curiosities. 

Ellen Goodwin: It’s not every day I get to chat with a professional genealogist. I’m hardly even a hobbyist. More an admirer! And you have a deep professional background and interesting specialties, too.

Sheri Bennett: Well, you’re in good company with Legacy Tree Genealogists, because we work with all types of people interested in genealogy. But, yes, you gave my technical background, and that’s been bolstered by my own family research while I was at BYU and over the course of my career. My dad was from Tennessee and my husband the south as well, so between researching their ancestry and my own time in Chile and Mexico, I have developed specialties in the US South and Midwest as well as supporting Spanish-language research.

Goodwin: In your experience, is there a common theme as to why clients hire professional genealogists?

Bennett: The specifics vary but, in general, they simply want to know – what are our stories, who were my people, where did they live and work, why did they move? They want concrete answers.

Sometimes to get these answers you need help that stretches beyond a passive hobby, because as we all know, not all information is created equal. I was shocked when a professor once told me that all those many many many family trees out there are only ~40% accurate! People think they are related to people they are not related to if they accept others’ trees.

Goodwin: That sounds … messy. Does that mean you spend a lot of time correcting trees?

Bennett: A lot of time, no, not necessarily, but it is a very common request from clients. We use two documents per relationship to validate and/or correct a relationship. One document is never enough. Someone else’s tree is never enough.

Goodwin: I think that’s a major draw for people like myself: In seeking these answers, you offer reassurance. Your work meets standards that mean your clients have concrete answers and can avoid passing down inaccurate information.

Bennett: As professional genealogists, the genealogical proof standards from the Board for Certification of Genealogists are the cornerstone of our work and our core values at Legacy Tree Genealogists, too: Care – Cooperation – Accuracy – Respect – Efficiency.

We have an obligation to undertake “reasonable exhaustive research.” The key word being exhaustive. What record could contain the needed information? Tax records, probate, … may all be relevant. And what archive, where, would hold that document?

Goodwin: I love how excited and passionate you get about this work as we’re chatting. Even a document is not just a document to you. For so many, it’s hard to breathe life or context into a piece of paper.

Bennett: Documents are so exciting. It’s a connection! They aren’t just paper – if you know how to interpret them, they can tell a story. Where they were born, to whom, was dad not even listed and was that normal for the time? If you’re lucky, like in some Latin countries, even grandparents are listed in a birth certificate, and you get three generations in one document!

Audio icon on beige background labeled "Listen in!"

Stories are there, hidden in those documents.
 
 

Goodwin: I’m excited just imagining what all that information you research could mean for today’s descendants. I can picture it: here's the city so-and-so was born and raised in, and the church where she was married—see their signatures on the marriage license—and the location where the bakery she and her family operated once stood, and so on.

Bennett: Yes, seeing it all in black and white, it’s amazing. And to your point of envisioning it, we even map those locations out for clients. You could use it to plan a family heritage trip! It’s another way we can bring the research to life for our clients – real people, real places, real relations and roots of yours.

Goodwin: Your specialties, local knowledge, and archival access across your global team must be an incredible asset to your clients. I know that in my mother’s family, the paternal line was the subject of a self-published book in 1992, but the author mentions at the outset all sorts of gaps where no matter how many letters she wrote to archives in England, Germany, and elsewhere, she never found certain records.

Bennett: Absolutely. We have researchers who specialize in different areas across the world. Often when hobbyists or amateur genealogists hit brick walls like your family member did, it’s because they are working online and cannot access the old churches, tax offices, and other archives where original records are kept.

Goodwin: Thinking about those original records, validating places of birth and marriage, for example, are more black and white sorts of records searches. Surely people also come to you with information more akin to family lore that they want you to explore?

Bennett: Ha, yes. And I’m sure you read a lot of family lore at Artifcts, too. Curiosity certainly motivates people. They want to know if the family legends are true. Do we have a Cherokee princess in the family line? Are we really related to Jessie James? Did my ancestors come over on the Mayflower? They are curious, but they don’t have time to unearth this information themselves.

They want to know, are the legends true?

Goodwin: In seeking these answers, you deliver insights and the proof we spoke about earlier. Clients receive a written report, along with a fan chart, copies of the original documents, and even a data file that they can upload to genealogy software to update their tree. Did I miss anything?

Bennett: All of our findings are delivered in a binder and a password protected website, too. And, keep in mind, it's all the research findings along the way, too.

One of our clients in Cuba was trying to trace his family’s origins back to Spain. But it wasn’t as simple as going one or two generations back. Ten generations back and at last we landed his family in Spain. All of our research discoveries along the way, even the dead ends, were valuable and validating.

Nil results are still progress!
 
 

Goodwin: What’s one detail about family history and genealogy research that people might easily overlook?

Bennett: The photos. Often clients want us to find photos of their ancestors, and here there’s an important “yes, but” to consider.

Audio icon on beige background

Was your ancestor in the newspaper? That would help.
 
 

Goodwin: I know exactly what you mean about the feeling of connection when you discover new details and context. I Artifcted a family brooch after a lengthy episode of chasing family history and had I known more about it earlier, I would have worn it on my wedding day.

If I were a client of yours, could I share that Artifct with you to support your research? 

Bennett: Yes! We prefer clients to share files with us digitally, if possible, so we can easily access and review them and avoid duplicating any progress they may have already made in their family research.

We certainly do not want you to send us a brooch or original photo or document. If those resources are Artifcted, all the better! We can weave Artifcts into the biography along with the photos and documents within each Artifct, too.

<<End Interview>>

There’s that age old saying, working smarter not harder. And sometimes, yes, that means calling in a professional genealogist for a course correction, powering through a brick wall, or inspiring your search down paths you’ve never even caught a glimpse of. We love that your Artifcts can capture and boost those genealogy discoveries and sharing and hope you’ll have a lot of fun as you continue your family history research!

Happy Artifcting!

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You may also enjoy these additional ARTIcles by Artifcts:

Did You Know Great Grandpa was an Inventor?

Grandma's Secret, Not-So-Secret, Coin Collection

She's the Last of Her Generation

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© 2023 Artifcts, Inc. All Rights Reserved.

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The Stories We Didn't Capture | Why Preserving Family Memories Matters

When people ask me why I believe so deeply in what we're building at Artifcts, I could talk about technology. I could talk about digital preservation, AI, or the challenge of organizing a lifetime of memories. But the real answer is much simpler. 

It's my mom. 

Like so many families, as she got older, my brothers and I wanted to preserve her stories. We wanted our kids and grandkids to know not just who she was, but how she lived, what she loved, and why certain objects mattered. 

Through Artifcts, my mom documented more than 200 items, photos, and memories. She photographed treasured keepsakes, family heirlooms, travel souvenirs, and pieces of history that had found their way into our family over the decades. She told stories that otherwise would have disappeared. When she passed away, those Artifcts became one of the greatest gifts she left behind. 

 

As my brothers and I worked through her belongings, we didn't have to wonder what mattered most to her. We knew. We knew which objects carried special meaning, which family stories deserved to be passed along, and why she had a rather well-preserved eight-foot snakeskin on her bookcase.  

Without Artifcts, so much of that would have been guesswork. And yet...even with more than 200 Artifcts, we discovered something that surprised us. There were still chapters of her life we knew very little about. 

The Stories We Never Thought to Ask About 

Looking back through everything she created, patterns emerged. She documented many wonderful historic family items. She preserved memories from decades of travel and living overseas in such far-flung places as Kathmandu, Rio de Janeiro, and Liberia. She captured objects connected to raising a family overseas and building a life with our dad. 

However, there was remarkably little from her teenage years. Who was she before she became our mother? What were her dreams? What music did she love? What friendships shaped her? What challenges did she overcome before she ever met our father? 

Then we noticed another gap. The last twenty years of her life were barely represented. 

Without a doubt, those years mattered too. They included new friendships, changing priorities, becoming a grandmother to an ever-growing brood of grandchildren, adapting to life's inevitable changes, and countless everyday moments (hello Rummikub champion!) that become precious only after someone is gone.  

Those stories are largely lost to us now. Not because she didn't live them, but because none of us realized they still needed to be captured. We had patted ourselves on the back saying “yep, Gradnmom’s got 200 Artifcts, we’re good,” and, “we’ve heard that story a thousand times, there’s no way we’ll forget it.” Except, somehow, we have. We’ve forgotten the little details and I’m sure mixed-up others. 

Even Hundreds of Stories Leave Room for More 

One of the biggest misconceptions about preserving family history is that it's about finishing an enormous project. It's not. No one ever reaches the point where they've told every meaningful story. 

Life keeps happening. Your story changes every year. The person you are today is different from the person you were ten years ago. The memories that feel ordinary now may become the stories your grandchildren treasure most someday. 

I see this differently now than I did before losing my mom. When someone is still with us, it's easy to assume there will always be another holiday, another phone call, another chance to ask, "Tell me about when..." 

Sometimes there isn't. 

The Objects Matter—Because the Stories Matter 

People often ask whether Artifcts is really about the objects. The objects are important; they're the prompts. A cookbook becomes the story of Sunday dinners. A passport becomes decades of adventure. A baseball glove becomes a childhood friendship. A wedding ring becomes sixty years of marriage. 

 
 
 
 

Although the objects may anchor our memories, the real treasure isn't always the object itself. It's knowing why it mattered. If I could go back, I'd ask more questions. 

  • I'd ask about the years before I existed. 
  • I'd ask about the years I thought I already understood. 
  • I'd ask about the ordinary days that didn't seem remarkable at the time. 

I can't do that now, but I can encourage others to start today. Take time to document your own story. Take time to capture the stories of the people you love. 

Photograph the objects that matter. Record why they matter. Ask the questions you've been meaning to ask. Preserve the memories that seem obvious today, because one day they won't be. My one closing thought? Leave your loved ones a legacy, not a mystery.  

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Looking for more inspiration to help you capture your stories? Check out our newest partner, MemoirGhostwriting.com, who has generously discounted their most popular memoir packages for our Artifcts members. 

You may also enjoy reading these additional ARTIcles from our Artifcts vault:

From 'Just Stuff' to Family Gold: The Power of Story

Storytelling Guide for Your Family Heirlooms

The Magic of a Guided Memoir

© 2026 Artifcts, Inc. All Rights Reserved.

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New in Artifcts: Capture the Moment Now, Add the Story Later

You've probably heard the expression, "time waits for no one," and here at Artifcts we know that is true. Whether it's capturing a funny story Grandmom is sharing about her beloved candy jar, or the ten thousandth friendship bracelet woven at summer camp by your pre-teen. The stories and the objects that spark them jump in and out of our lives faster than a summer rain shower.

Sometimes we can capture them on the fly, but other times, why spoil the moment? Here at Artifcts we're excited to announce our new Drafts feature. Drafts allows you to quickly capture what matters—an audio snippet of Grandmom, or a photo of your camper and her collection of bracelets—and fill in the details whenever you're ready.

Drafts allows you to quickly capture what matters...and fill in the details whenever you're ready.

You can share a photo or video straight from your phone's gallery to your Artifcts account to start a new Artifct, or open the Artifcts App and take a photo, record a video, or capture an audio clip on the spot. We've made it easier than ever to Artifct where you're at while not losing sight of what matters most—the small moments, stories, and memories that make us smile. 

How It Works

  • Share a photo or video straight from your phone's gallery to Artifcts to start a new Artifct, or open the Artifcts App and take a photo, record a video, or capture an audio clip on the spot.
  • Add your media, tap Save, then choose Save as Draft. No title, no description, no details required.
  • Your draft appears at the top of your Artifcts list as a Local Draft, stored right on your mobile device.
  • When you're ready, open it back up, fill in the “Name Your Artifct” field and add the “Description or Story” behind it, and do a full Save to push it to the cloud and keep it safe in Artifcts. Once fully saved, you can see and edit it on the Artifcts website.

Our new Drafts feature allows you to capture the moment in seconds and tell the stories on your own time. At Artifcts, your stories matter, and we know your time is precious. Sometimes simply getting THAT photo, video, or audio snippet captured is enough motivation to go back and fill in the details later. 

Feel free to reach out to us at Hello@Artifcts.com if you have any questions or any suggestions for future features. We'd love to hear from you and we value your feedback. 

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© 2026 Artifcts, Inc. All Rights Reserved.

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If Only Our Passports Could Talk

Once upon a time, crossing an international border came with a satisfying thunk. 

An immigration officer would flip through your passport, stamp a page with ink, and send you on your way. That little mark became proof that, on a particular day, you stood in Paris, Tokyo, Buenos Aires, Cape Town, or Reykjavik. Your passport slowly transformed into a scrapbook of adventures, filled with colorful stamps, visas, and memories. 

 
 
 
 

Today, that ritual is quietly disappearing. 

As more countries adopt biometric entry systems, e-gates, and digital border processing, many travelers no longer receive passport stamps at all. Instead, passports are scanned, facial recognition verifies identity, and your arrival and departure are recorded electronically. Countries including Australia, Singapore, the United Arab Emirates, and much of Europe have increasingly embraced automated border controls. The United States also records many entries and exits digitally, and while stamps are still available in some circumstances, they're no longer the default for many travelers. 

For frequent international travelers, it can feel like the end of an era. 

The Next Generation May Never Know 

Think about handing your passport to your children or grandchildren one day. They'll flip through the pages and ask, "What are all these stamps for?" For many of them, the answer may be surprising because their own passports could remain nearly blank, despite traveling just as much—or even more—than previous generations. 

The physical evidence of travel is fading, and that's a shame, because passport stamps were never just administrative marks. They were breadcrumbs through our lives. Each one represented a moment, and every stamp held a story. Maybe it was the excitement of your first international trip; the honeymoon that started with a missed connection but ended with the best vacation of your life; or the semester abroad where strangers became lifelong friends. Whatever the story was, it was yours and yours alone; no one else would or could know the story simply by looking at the stamp. 

 
 
 
 

More Than Ink on a Page 

Open an old passport and memories come flooding back. 

That faded entry stamp from Italy reminds you of the tiny family-run restaurant where no one spoke English but somehow everyone understood one another and your daughter ended up ordering the best meal of her life. (At least according to her 15-year-old self.) The visa from India brings back the sounds, colors, and aromas that no photograph could ever fully capture. The nearly illegible stamp from Costa Rica reminds you of the rainstorm that soaked every piece of luggage before you ever reached your hotel. 

Even the imperfect moments become treasured stories over time, because if we're honest, nobody has perfect travel stories. Flights get canceled  (hello two week delay!). Luggage gets lost (and your skis rack up more air miles than you do). Or you get spectacularly lost in a city with no cell service. Those are often the stories everyone wants to hear first. 

 
 
 
 

Our Passports Have Been Quiet Historians 

Long before social media timelines and smartphone photo libraries, passports quietly documented where we had been. For genealogists and family historians alike, passport stamps provided critical "proof" of when a relative immigrated to a new home. Unlike digital photos that disappear into thousands of images on our phones, passport stamps asked almost nothing of us. They simply waited until we were ready to remember. 

The irony is that while we're documenting our lives more than ever before, some of our most meaningful physical records are disappearing. 

Ready to Get Started?  

Every passport tells a story. Instead of letting your travel memories live across photo libraries, email confirmations, Google Docs, ticket stubs, and shoeboxes of souvenirs, you can bring everything together in one place. Years from now, your passport may have only a handful of stamps—or none at all—but your travel stories can still be rich, vivid, and ready to share with family and friends. Artifcting it ensures those stories stay alive long after the ink fades.

  1. Start with the stamp
  • Create a new Artifct using a photo of a passport stamp or visa. It's the perfect starting point because it captures both the location and the date in one simple image. 
  1. Add the sights, sounds, and souvenirs
  • Bring the trip back to life by adding: A photo of yourself in the destination; videos you captured while exploring; photos of mementos you collected—artwork, ceramics, t-shirts, pins, spoons, shells, rocks, postcards, or whatever made you smile. Together, these pieces create a richer picture than any passport stamp ever could. 
  1. Include your documentation
  • Artifcts isn't just about preserving memories—it's practical, too. Add documentation such as flight confirmations and travel itineraries, hotel reservations, museum tickets and excursion bookings, or receipts, certificates of authenticity, or appraisals for valuable travel purchases that you may someday insure, include in your estate plans, or resell. Future you will be grateful. 
  1. Tell the story
  • Write five words or five thousand. Type your memories, use voice-to-text, or simply record yourself telling the story directly in the Artifcts app. There is no story burden. Capture as much—or as little—as feels right today. You can always come back and add more later. 

Travel Memories Worth Keeping 

Why Artifct your passport? Because every stamp—even the faded ones—marks a chapter of your life. Because the best stories aren't always the smooth ones. Because one day someone you love may flip through your passport and wonder what those little ink marks meant. And because memories deserve more than a fading passport page or a forgotten folder on your computer. 

Artifcting your passport makes it easy to relive your adventures, revisit trip details when planning a return visit, and share recommendations with friends heading to the same destinations. No more hunting through old emails, scattered Google Docs, or paper files to remember the name of that unforgettable hotel, hidden café, or favorite museum. 

If only our passports could talk. Thankfully, with Artifcts, they finally can. 

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Your passport may not capture every journey, but your stories still can. 
Start with one stamp, one souvenir, or one unforgettable trip and preserve the memories behind it in Artifcts.

Create Your First Travel Artifct Today

© 2026 Artifcts, Inc. All Rights Reserved.

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