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A View on 'Stuff' from a Professional Home Organizer

Ellen Goodwin, Artifcts
September 21, 2021

Just before the launch of Artifcts, I was introduced to Jennifer Singleterry, owner of Sort and Order, a home organization company based out of New Braunfels, Texas. As you might expect, we hit it off. She deals with stuff all day, and we at Artifcts want to help people to remember, record, and preserve the stories behind their stuff.  

We laughed over a shared frustration, too. I told her my brother in Wisconsin always quips that someday, if left to his own devices and he was forced to clean out the home our parents have lived in for over 40 years, he would just give it all away. That makes me cringe. But all the stories! Grandpa's clogs from Holland, the country barn painting Mom did in college, the vinyl records that are a part of my parents' youth and my own Christmas memories. Everything just gone?!  

Jennifer had a similar story to share of a son she worked with recently who hired her to help transition out of their family home of 60 years. As it turned out, the family's ‘stuff’ included war memorabilia dating back to the civil war, such as tintype photographs and well-preserved handwritten notes from the era. The project was rich with legacy and family history. Jennifer said she felt emotionally exhausted by the sense of loss because it was so hard to go through these items and appropriately manage them and often the sons felt the same way and defaulted to getting rid of it. 

She felt emotionally exhausted by the sense of loss. 

A week later I could not stop thinking about my conversation with Jennifer. She said she works regularly with women especially who tend to take on the role of the family "keeper." You know that person I bet in your own family. The person who not only knows the birthdays and anniversaries, but keeps track of family photos, brings people together over the holidays to remember the origins of favorite ornaments and recipes, and, in the end, manages who gets what when a loved one passes away. 

Women especially tend to take on the role of the family "keeper." 

My complete interview with Jennifer

I sat back down with Jennifer last week to unpack this a bit more and get her perspective on how Artifcts could help. We thought that everyone could learn and benefit from us sharing our interview notes. So, here we go!

Ellen Goodwin: Why did you get into the home organization business? 

Jennifer Singleterry: My first foray into this business started with the passing of my grandparents and then my mother. When you're in this process personally you realize the emotional toll it takes on those closest to the situation. The emotional and physical attachment to things and the weight that bears in going through them. Another component here is that a lot of families may not have that person who is equipped to take on a project of that scale. That's where we can come in and help lighten the load. As an impartial but considerate party it is easier for our team to go through and delineate what is precious and boil it down to just those items in question and then decide how we handle these items. 

Goodwin: Tell us about the typical project you take on.

Singleterry: (Laughing) I've never had a single project that is remotely similar to another! They are as individual as our fingerprints. Never the same chaos. Actually, it's not even usually chaos. Usually people just don't know what to do with the stuff. We work with a lot of garages, closets, and pantries - high turnover, daily use places, that need to accommodate change. I go in big picture, with the first priority being to clean it all out and then intentionally put things back in a manageable system. We cannot see our own things! We have to bring it to light. 

We cannot see our own things! We have to bring it to light.

Goodwin: Is there a typical client?

Singleterry: Yes and no. Really it's simply that someone has finally had enough of the inertia of not knowing what to do or how to do it with their own space and was referred to us while telling this tale of woe. Or they have just gotten overwhelmed with their situation and need someone to help. It's the feeling that made someone Google "home organizer" or "estate transition." You know this feeling on a project.  

Goodwin: You have an inside track to everything personal and mundane that we all keep (and maybe forget about!) in our homes, garages, etc. Has a client ever been surprised or excited maybe when you've discovered something they forgot about or thought was lost?

Singleterry: Every. Single. Time. A funny anomaly about humanity - we don't know what our “thing” is that contributes to the overwhelming situation. In every project it's been fun to see what a person's thing is. For one person, it was journals, 30 of them or more. Some journals had just one page used, in some none of the pages were used. For another person it was makeup and other beauty products, some in daily use, some for travel, some for special occasions. We had a whole box at the end and the woman said, "I had no idea I had this problem!" For another it was reusable bags, many with the original price tags still on them. There were more than 100 of them! 

The coolest thing that I have ever found was in an 80-year-old woman's closet. Her family was a founding family of New Braunfels. She asked me to pull down a box from the very top of the closet. Inside was the original bible from 1843 that was brought over on the boat with her family from Germany. It was in wonderful condition. It even had the family genealogy in it. I felt like we should have worn gloves to handle it! It should be in a museum, in a collection somewhere, kept safe, because what happens if the keeper isn't there to keep it anymore? 

In an 80-year-old woman's closet ... was the original bible from 1843 that was brought over on the boat with her family from Germany.

Goodwin: Some stuff really is just stuff. What happens to the stuff your clients decide not to keep?

Singleterry: We do our best to take things where they go, to give items another life. Some call it re-homing. We try to take women’s and children's clothing, bedding, and toys in good condition to the local women's crisis center. A lot of home goods, lumber, surplus hardware, and industrial items go to Habitat for Humanity, because they have the need and foot traffic to utilize it. Miscellaneous goods go to local charities. When an estate sale is part of the project, the majority goes through that avenue and then we work with a company that takes goods that did not sell to be sold onward from another location. If at the very end it's trash, unwearable, unsaleable, unusable... it goes to trash.

Goodwin: You know the story of Artifcts. How do you think Artifcts could help you in your work with your clients? 

Singleterry: Artifcts is invaluable. If I had known about this, even just weeks ago, I could have employed this system for good. Families have histories and members of a family can engage with that history together on Artifcts from anywhere. One sister has the desk, but here's the story, and all family members can see it.  

Artifcts gives objects another life. So often when I'm hired, especially if the person is deceased, the history is lost, the stories do not transfer with the items. This would literally be a way to continue the story, to carry on the life that they began. A person had a bond with an item and there was a story there - what did a postcard mean to be sent from someone far away and to be saved by the recipient? It's a piece of an experience, a bigger story. 

Artifcts gives objects another life... a way to continue the story, to carry on the life that they began.

< End of Interview >

If you’re feeling overwhelmed by the stuff in your life, try Artifcting (start free here). You might find that by taking it one Artifct at a time, it is fun and rewarding to parse out the meaningful objects from the other stuff that might be crowding your garage, bedroom, closets, attic, and other convenient hiding places! If you need help getting started, explore our virtual and in-person Concierge Services. 

If you’re in the New Braunfels or surrounding area and likewise need help rescuing a chaotic space to clearing out an estate, contact Jennifer at jenn@sortandorder.life or call her directly at (830) 500-0142.

###

© 2021 Artifcts, Inc. All Rights Reserved.

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Oldies-But-Goodies: Summer Reading List from the Artifcts Archives

If you're anything like us, you probably have your favorite newsletters piling up in your inboxes all week, all month, all quarter long. We know how great they are, loaded with useful information, new research, fun tips and more, but the days can be so full. And we want to devote our attention to them, so we save them and wait until we have more time. Is summer that time for you?

If ARTIcles by Artifcts is new to you or piling up from your busy days and months, we’ve compiled a few of our favorites from over the years into your next summer reading list, perfect for your next roadtrip, airplane ride, or other adventure over your summer holidays.

While creating this list made us a bit nostalgic, it also reminded us why we’re here – helping us all to transform our relationships to our ‘stuff’ and to each other, one memory, one story, one Artifct at a time. Enjoy!  

Artifcts Co-founder Heather Nickerson’s Summer Reading List 

USE ARTIFCTS TIMELINES TO ENRICH YOUR FAMILY HISTORY

Have you tried keeping track of your family history? Although I'm a 12th generation Nickerson, I am allergic to genealogy apps or any type of software that makes me feel like I’m embarking on a senior thesis project. Artifcts Timelines however are a (nice cool summer) breeze. Read now -->

A FAMILY HISTORY IN FIVE ARTIFCTS 

When push comes to shove, could you tell your life story in five Artifcts? Which Artifcts would you choose? I’m not sure I could, which is why I love this piece. Read now --> 

STUCK IN THE MIDDLE WITH STUFF: THE SANDWICH GENERATION

These days I'm feeling more like a panini than a sandwich, trying to plan for yet another move with all our 'stuff' while working full time at Artifcts. This one speaks to all of us who are trying to juggle kids, parents, four-legged dependents, and our jobs, and not always in that order. Read now --> 

A VIRTUAL IMPOSSIBILITY OF KEEPING UP WITH ALL MY DIGITAL PHOTOS 

Guilty as charged. This will be mandatory reading for EVERY family member this summer as I refuse to pay for yet another upgrade to our Apple storage plan. Read now -->

15 DECLUTTERING TARGETS FOR ARTIFCTERS

It's actionable, and as my youngest used to say, “Chop, chop!” I think my father is secretly looking forward to a couple of extra helping hands this summer as we tackle the basement with this list in hand. Read now -->

Artifcts Co-founder Ellen Goodwin’s Summer Reading List 

SOUNDS OF SUMMER – VINYL EDITION 

Music is magical. We use it to teach. We use it to celebrate and recover. We even use it to reconnect with loved ones who have been robbed of so much by dementia, but the powerful memories of music bring them joy. What music would make your ‘best of’ cut? Read now -->

FROM RARE ART TO FAMILY HEIRLOOMS: TIPS FROM A MASTER AS YOU CONSIDER SELLING YOUR ‘STUFF’ 

Too often we are our own worst enemies, procrastinating, inflating expectations, and worse when it comes to downsizing and decluttering objects we own. We've taken to heart the perspective and truths that Antiques Roadshow host Lark Mason shared with us from his decades of experience working with families as they auctioned away pieces of their family history. Read now -->

FIVE LESSONS FROM ARTIFCTING WITH MY MOTHER (+ The Epilogue!) 

Artifcting is about connection, one on one, in groups, as communities. This story comes from the heart, offering guidelines to make the most of your time Artifcting with your loved ones. Read now --> 

PINT-SIZED PERSPECTIVE ON DECLUTTERING & MOVING 

It can be hard to be 5, 6, or 7, or any age under 18 really. So little control over nearly everything! This article is about bringing kids into the decluttering and downsizing game to give them back some control as you prepare to move. Don’t miss a more recent article on this theme from our friend Matt Paxton, too. Read now --> 

HOW TO TAKE PICTURES OF OBJECTS AT HOME 

The team at Artifcts wants to support you as much as possible, every step of the way. So when our members ask us for tips—like how to take nice pictures of ‘stuff’—we do everything we can to respond and help. Aesthetics matter! Details matter! If you want to level up from our at-home advice, we collected photo tips from a pro, too. Read now -->

We wish you all the best over these summer months. Happy reading, happy Artifcting!

###

© 2025 Artifcts, Inc. All Rights Reserved.

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Who Wants Your Family China?

Last week while out walking my dog, I ran into a neighbor. As usual, we started chatting, and 20 minutes later my dog had given up and laid down realizing the walk was on pause.

My neighbor had just returned from a trip to see her son, daughter-in-law, and grandbabies out in Utah. During her visit, she updated her family on some remodeling and upgrades at the family home in Austin. As a part of this process, she’d been required to relocate items around the house to make room for the contractors to do their thing.

By actually picking up and taking stock of items she hadn’t even thought about in years, and being an avid fan of Artifcts, she paused to think, “What is all this? Why am I holding onto it? What am I going to do with it next?”

She told her son she planned to donate the family china sets—yes, plural—and probably even old leaded crystal glasses and bowls that had fallen into disuse. “I know you don’t want my stuff. I read about it in the paper every day. I get it.”

Except, she was wrong.  

Her daughter-in-law did not see it as sentimental clutter, as many her age tend to do. She intsead chimed in, "Didn't one of the sets belong to Alex's great grandmother?“ It had, and her daughter-in-law said, "In that case, I want it. It’s family. Same goes for the crystal.”

Future Options for Your China Set

The irony, according to my neighbor, is that while her daughter-in-law may want her china and crystal, shipping it will be expensive, and it will almost certainly sit in their storage unit in Utah. They live in an adorable bungalow where there’s no space for china.

“I hope I can take it to them myself the next time I take a road trip out to see them. Somehow it makes her feel good to hold onto it. That’s fine by me as long as I don’t have to!”

If your china set has fallen into disuse, think carefully through your options:

Sell

We think that for you to make the best decision, you need all the facts. If you intend to sell your china, do not expect it to be a major money maker. Better to be okay with “something is better than nothing” even if we all know there are wild exceptions out there in the world, like these ceramic plates that sold for over $25,000 at auction.

A simple online search can give you an idea of what your set is selling for in the current market. Because of shipping costs, you’re likely constrained, but for some china (because of the designer, pattern, or quality) shipping may not a barrier. You might discover a single plate will sell for $85 or $3. Check around with sites like liveauctioneers.com, eBay, Etsy, and 1stDibs.

Some online marketplaces, such as Replacements.com, buy china to then sell it off piece by piece to people who are looking for replacements for their set. But read the fine print. Some sites make quotes pending receipt of the items, and then once they receive the items, they could reduce their offer. And the price a piece sells for is going to be substantially different from what they pay you. Know this and be okay letting it go.

Family and Friends 

You really do have to ask!

Do not assume that no one wants it.

Ignore those news headlines.

You might have a friend, neighbor, or loved one with a desire for your china. But avoid attaching strings to that gift. If you give away your china, and they then turn around and break up the set, transform it, or eventually get rid of it, no harm, no foul!

Keep a Few Pieces 

If you’re feeling sentimental or even guilty about letting go of something that was a part of so many family occasions or was originally expensive to purchase, holding onto a few pieces of the set might help you let go of the rest. Perhaps you keep only the tea cups, only the dessert plates, or a platter and/or serving bowl. That can sometimes be enough.

For others of you, you may decide that you need still less. A single cup can become a decoration on a shelf. Or you can use it bedside to float a candle or a single flower.

tea cup and saucer on stack of books

Donate

Donations can be difficult for china. They take up a lot of space and are naturally delicate. Call your local charities and thrift stores to see what they are interested in before you pack it up and haul it over.

Create

If you are the crafty type, we’ve seen creative options for smashing china and setting it into paver stones for gardens and pathways. Others carefully break, arrange, and 3D frame pieces for stunning and creative textual art. 

Artifct That 

You might decide you’re keeping your china, because you’re enjoying using it or simply looking at it. You might decide it’s out of here, tomorrow!

Either way, Artifct that to record its history, like our co-founder Heather did for the china set inherited from her mother-in-law.

Artifcting your china, or any piece of it that you are partial to, and sharing that Artifct can open up conversations you never expected. Sharing might also help you complete the “In the future” field in your Artifct.

Here are some tips for making future plans for your china:

      • If you want that china to “Stay in the family,” make sure they understand why through the story you provide in the Artifct.  
      • If you plan to sell it, great, choose “Sell,” and set a reminder for yourself and Artifcts will email you to help keep you on schedule.  

option in Artifct form to set a reminder to sell an item 

      • If a loved one sees the Artifct and is in love with the china set, fabulous. You can indicate “Bequeath” and to whom. 
      • Selling it tomorrow? Mark, “Too late! Already gone. Enjoy the memory.” to save your loved ones from a frustrating scavenger hunt. 

No matter your plans for your china, make them known to your loved ones, and prepare yourself to let it go to a new home.

###

© 2025 Artifcts, Inc. All Rights Reserved.

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How to Get Your Kids to Help Clear Out the Clutter 

They do say, "The proof is in the pudding," and this weekend my sons found out that Artifcts is the way to get through the 'stuff' and out the other side to the lives they want to be living.

Our mission on Saturday was to clear out a corner of our garage so we could create a small gym for our family. Standing in our way was a bunch of clutter, almost exclusively the sentimental type, and some of which belonged to each member of our family.

I do this for a living, clearing out homes, and knew a few strategies to help us get the job done, and done better. Chief among them is using the Artifcts app to keep track of what goes, what stays, and why it mattered to us.

I kicked off our cleanout effort by Artifcting my old skateboard. My Lance Mountain, Powell Peralta skateboard from 1988. This board was more important to me than most. I saved my money for it, I purchased it, and it was my only means of transportation for two summers.

Artifct about an old skateboard

 
 
CLICK THE IMAGE to check out Matt Paxton's Artifct about his childhood skateboard, told while riding said skateboard one last time.

That board has been with me for 35 years. Odds of me riding it again and avoiding serious injury or sudden death are slim. It was time for it to go. Even though I’ve been downsizing other people’s homes for decades, it’s always special when it’s my items, with my kids. I still get excited when they ask me questions about my childhood.

Then it came to boxes belonging to my boys with childhood 'stuff' in it. You know the stuff - ribbons, artwork, school papers. Someone thought it was special and hung onto it but now even my boys only got a laugh out of it and wanted to recycle it. My son Temple was totally into recording the story behind some of his more creative efforts, and photographing it all, before tossing it.

Child's artwork - a pizza slice

 
 
In a humorous and insightful twist of events, when my wife—who has literally written the book on practical minimalism for families—found out we Artifcted Temple's pizza slice and recycled, she was distressed. "No one asked me!" See, it can be hard to let that sentimental stuff go, even for the pros! Artifcts gave her solace.

What could have been a fast, let's ditch everything, so sorry we can't keep it all effort, turned into a great morning together. Beyond great. Did you listen to what he said in his Artifct? Pure gold to this dad.

And we're left with a clear garage space and a collection of new Artifcts to remember it by. In the end, my youngest son said, “This is cool! We should Artifct more ‘stuff’,” and I said, “Yes, Temple. We should.” And we will… 

Bottom line: Artifcts works. Try it for you. Try it for them. Try it free today at Artficts.com. Let them know Matt Paxton sent you.

###

© 2025 Artifcts, Inc. All Rights Reserved.

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