When you're helping someone move, downsize, transition to senior living, or clear a home after a death, you naturally think about protecting their belongings. But what about the things that don't look like they contain anything valuable?
An old phone in a bedside drawer. A laptop that hasn't been turned on in years. A printer in the home office. A USB drive in a junk drawer. A smart TV. A Wi-Fi router. Even the car.
These objects may look like electronics headed for donation, recycling, or the trash. But they can also contain something far more sensitive than the device itself: a person's private information.
For move managers and anyone helping clients or loved ones sort through a home, that creates an important duty of care.
A Hard Drive is a Filing Cabinet That Doesn't Look Like One
You wouldn't put a box of bank statements at the curb without thinking about what could happen to the information inside. A hard drive deserves the same consideration.
The same is true of a phone, tablet, memory card, USB drive, or computer. Depending on the device and its age, it may contain:
- Bank and financial information
- Tax records
- Social Security numbers and other identifying information
- Medical records
- Personal photographs and videos
- Saved passwords and account credentials
- Contacts and addresses
- Access to subscriptions and other paid services
And email deserves special attention. A logged-in email account can potentially be used to reset passwords for many other accounts, making an old laptop or phone much more than a collection of files.
My rule of thumb? If it turns on, connects, or remembers, treat it like it holds private information. That simple rule catches many of the devices that are easy to overlook.
It's Not Just Computers and Phones
The obvious devices are easy to spot: computers and laptops; phones and tablets; external hard drives; and USB sticks and memory cards.
But data can hide in less obvious places, too. Printers and copiers can retain copies of documents that have been scanned, printed, or faxed. Smart TVs and speakers may be connected to accounts and Wi-Fi networks. Gaming devices may contain account credentials and payment information. Routers and smart-home devices can contain network information or remain connected to online services.
And let’s not forget what’s in the garage! Cars may store contacts, addresses, garage codes, messages, navigation history, and other personal information.
And then there are the devices sitting quietly in drawers: an old phone that no longer works, a tablet that hasn't been charged in years, or a stack of memory cards whose contents nobody remembers. The fact that a device is old, broken, or forgotten doesn't mean its data is gone.
"But They Already Erased It."
This is where assumptions can get dangerous.
A 2014 Avast study famously found that researchers were able to recover more than 40,000 photos, texts, emails, and personal records from 20 used phones that their previous owners believed they had erased. Avast repeated the exercise in 2016, finding data remaining on 12 of 20 phones purchased from pawn shops.
Those examples are dated, and the technology has changed. Modern iOS and Android devices generally use encryption and have improved reset processes that help protect data when a device is reset, but older devices remain in homes. So do broken devices, old hard drives, USB drives, memory cards, and computers that may not have had encryption enabled.
That's why "delete" and "erase" should not automatically be treated as the same thing.
If you cannot confidently establish that the information has been securely removed, secure destruction may be the safer path.
Three Questions to Ask About Every Device
Rather than trying to become a technology expert overnight, use a simple repeatable process.
- What's on it?
Think about the sensitivity of the information the device might contain. Could it have financial information? Medical records? Identity documents? Passwords? Family photographs? Email?
- Who decides?
This question is especially important during a move. The person who physically hands you a device isn't necessarily the person legally authorized to decide what happens to it.
For a typical downsizing move, the client or loved one may make the decision. For an estate clear-out, the executor—not simply whichever family member happens to be present—may have authority. And after a death, family members may need time to determine what photographs, files, accounts, or other information should be preserved before anything is erased.
- What's the right call?
Once you know what's on the device and who has authority to decide, determine what should happen next.
Transfer. Erase. Destroy. Donate. Recycle.
When I'm helping loved ones through this process, these are the five steps I am most focused on.
- Transfer
The device—or simply the files on it—stays with the client or family. Before transferring it, ask whether there is anything on the device that shouldn't be passed along.
- Erase
If the device is leaving the client's or your loved one's possession, securely erase the information first. A quick "delete" isn't necessarily enough. And if you can't confirm that the erasure worked, don't assume it did.
- Destroy
When you can't confidently erase a device, secure destruction is an option. For particularly sensitive devices or situations where the data cannot be reliably removed, shredding can provide a clear endpoint. When using a destruction service, obtain documentation or a certificate of destruction.
- Donate
Donation can give a usable device a second life—but only after the information has been securely erased.
- Recycle
Recycling handles the physical materials. It does not automatically erase the information stored on the device. That's an important distinction. Recycling isn't erasing.
Don't Just Throw It Away
The easiest choice isn't always the most defensible one. If a device contains personal information, putting it into a regular trash or donation stream without first addressing the data creates an unnecessary risk.
Instead, identify trusted resources before you need them.
Check local directories for secure shredding and electronics recycling and maybe even ask banks, hospitals, law offices, and fellow NASMM members which providers they trust, depending on the device.
Make Data Security Part of Your Pre-Move Walk-Through
One of the easiest ways to improve the moving and/or downsizing process is to build a data sweep into the normal home walk-through. As you move room by room, look for anything that: turns on, connects, or remembers.
Check home offices, kitchen drawers, bedside tables, living rooms, entertainment centers, garages, closets, and cars.
Set potentially sensitive devices aside in a secure location rather than putting them into the general sorting pile.
And don’t forget to document the decision! Good documentation turns a judgment call into a defensible process.
For each device, record:
- What the item is
- What decision was made
- Who approved the decision
- The date
- Who handled it
- Where it went
- Any destruction or recycling documentation received
That paper trail protects both the client and the professionals handling the move.
How to Talk About It With Clients or Loved Ones
Data security can sound intimidating. It doesn't have to.
Instead of making the conversation about technology, make it about protecting the client's belongings.
For example:
"As we sort, I'll set aside anything that might hold personal information—old computers, phones, even printers—and handle it as carefully as your financial papers. Nothing leaves unchecked."
If someone says, "Just throw it out," you can explain:
"I don't just toss it because it can hold the same information a thief would need. Doing it right protects you and your family."
And when the client or your loved one is overwhelmed, focus on the reassuring part:
"We keep what matters—your photos and important files—and safely close out the rest."
That's an important shift. For move managers, data security doesn't have to feel like another problem you're putting on the client. It can be part of the service you're providing.
A Simple Protocol You Can Use on Every Move
When you encounter a device, ask:
- What's on it?
- How sensitive could the information be?
- Who gets to decide?
Is it the client, a power of attorney, an executor, or someone else with authority?
What's the right call? Transfer it? Erase it? Destroy it? Donate it? Recycle it?
Then document the decision and the outcome.
It's simple enough to become routine—and comprehensive enough to create a consistent process across jobs.
The Bigger Picture: Preserving What Matters
Move management is ultimately about transitions. Sometimes that means helping someone preserve the photographs, documents, memories, and belongings that matter most. It also means knowing when something should not continue into the next chapter.
An old laptop may look like junk. A phone may look worthless. A USB drive may look like a piece of plastic. But each may be a container for a client's identity, memories, finances, relationships, and access to their digital life.
Preserve what matters. Secure the rest.
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